Our policy

Massage Training Policy 

1. Enrolment & Payment

• Enrolment is confirmed once the enrolment form and full course payment have been received.

• Course places are limited and are allocated on a first-paid basis.

• Participants must meet any prerequisites stated for the selected course.

• Private and Live Interactive Online training dates are arranged by agreement.

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2. Course Cancellations & Refunds

Hands-On Workshops

• 30+ days before the course: Full refund less a 10% administration fee.

• 14–29 days before the course: 50% refund.

• Less than 14 days before the course: No refund.

• Course fees may be transferred to another available course/date at our discretion.

Live Interactive Online & Private Training

• At least 14 days' notice: Full refund less a 10% administration fee.

• Less than 14 days' notice: 50% refund.

• No-show or missed training session: No refund.

Self-Paced Online Training

• Once course materials or online access have been provided, refunds may be limited where permitted by law.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

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3. Changes or Cancellations by Body Solutions

Occasionally, a course may need to be postponed or rescheduled due to illness, emergency, insufficient enrolments, or circumstances beyond our control.

If Body Solutions Massage Training cancels a course and a suitable alternative date cannot be arranged, students may choose to transfer their payment to another course or receive a refund of the affected course fee.

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4. Attendance & Certificate of Completion

• Full attendance and completion of required course components are required for professional courses.

• Pre-course study must be completed where applicable.

• A Certificate of Completion is issued after all required course components have been successfully completed.

• Short introductory workshops are non-certificate workshops.

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5. Health, Safety & Practical Participation

• Massage training involves hands-on practical activities and physical movement.

• Students must disclose relevant injuries, medical conditions, or physical limitations before participating.

• Students should work within their own abilities and inform the instructor immediately if they experience pain or discomfort.

• Students must follow hygiene, safety, draping, and professional practice instructions during training.

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6. Code of Conduct

• Respectful and professional behaviour is required at all times.

• Appropriate hygiene and professional attire are expected during practical training.

• Inappropriate, unsafe, disruptive, or disrespectful behaviour may result in a participant being asked to leave the training.

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7. Course Materials & Intellectual Property

• Course manuals, workbooks, videos, photographs, demonstrations, and other training materials are provided for the enrolled student's personal learning use.

• Course materials must not be copied, reproduced, shared, sold, uploaded, taught, or redistributed without written permission from Body Solutions Massage Training.

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8. Policy Updates

Body Solutions Massage Training may update these policies when necessary. The policy applicable at the time of enrolment will apply to that enrolment unless a change is required by law.

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​Contact Us

For questions about enrolment, cancellations, or course policies:

Phone: 0478 956 992
Email: bsmassagetraining@gmail.com
 

​​By enrolling in our courses, you acknowledge that you have read and agree to these policies.